KYC Policy

Welcome to the KYC Policy of At BetWhale, we prioritize the security and integrity of our platform. This policy outlines our commitment to Know Your Customer (KYC) procedures, explaining how we collect, verify, and protect user information to ensure a safe and responsible gaming environment.

Purpose of KYC

Regulatory Compliance

KYC is a crucial component of our commitment to regulatory compliance. We adhere to global and local regulations to prevent fraud, money laundering, and other illicit activities on our platform.

User Verification

KYC enables us to verify the identity of users, ensuring that they are of legal gambling age and complying with the laws of their respective jurisdictions.

Information We Collect

Identity Verification

To comply with regulatory requirements and prevent fraudulent activities, we collect personal details, including your name, date of birth, and address. This information is used to verify your identity during the registration process.

Government-Issued ID

As part of the KYC process, we may require users to provide a copy of a government-issued ID, such as a passport or driver’s license. This document helps us verify the accuracy of the information provided during registration.

Proof of Address

To confirm your residence, we may request documents such as utility bills or bank statements. This step is essential for KYC compliance and ensures that users are not accessing our platform from restricted jurisdictions.

Source of Funds

In compliance with anti-money laundering (AML) regulations, we may ask users to provide information about the source of their funds. This is to prevent illicit financial activities on our platform.

KYC Verification Process

Initial Verification

The KYC process begins during the user registration phase. Users are required to provide accurate information, including personal details and contact information. This information is verified against external databases to ensure accuracy.

Document Submission

As part of the KYC process, users may be prompted to submit scanned copies or photographs of their government-issued ID, proof of address, and any other documents necessary for verification.

Verification Review

Our dedicated KYC team reviews the submitted documents to ensure they meet our verification standards. This process is usually completed within a reasonable timeframe, and users are notified of the verification status.

Ongoing Monitoring

We conduct ongoing monitoring to detect any changes in user behavior that may warrant additional verification. This ensures that our platform remains secure and compliant with regulatory requirements.

User Cooperation

Timely Response

Users are expected to cooperate promptly during the KYC process. Failure to provide requested documents or information may result in account suspension until the necessary verification is completed.

Accuracy of Information

It is essential for users to provide accurate and up-to-date information during the KYC process. Any discrepancies or inconsistencies may lead to further verification steps or account suspension.

Data Security


We prioritize the security of the information collected during the KYC process. All data is encrypted using industry-standard protocols to protect it from unauthorized access.

Limited Access

Access to KYC-related information is restricted to authorized personnel only. Our KYC team undergoes rigorous training to handle sensitive information responsibly.

Data Retention

We retain KYC-related information for as long as necessary to fulfill regulatory requirements. After this period, the information is securely deleted to ensure user privacy.

Regulatory Compliance

Global Standards

BetWhale is committed to meeting or exceeding global KYC and AML standards. We stay informed about changes in regulations and update our procedures accordingly.

Collaboration with Authorities

We collaborate with regulatory authorities to address any concerns or inquiries related to our KYC processes. This includes providing information and cooperating with investigations when required.

User Rights

Access to Information

Users have the right to access the information collected during the KYC process. If you wish to review or receive a copy of your KYC-related data, please contact our support team.


If you believe that the information collected during the KYC process is inaccurate or incomplete, you have the right to request corrections.


Users can request the deletion of their KYC-related information under certain circumstances. Please contact our support team to initiate the deletion process.


Notification of Verification Status

Users will be notified of their KYC verification status through email or in-platform notifications. Clear communication is maintained throughout the process.


Our support team is available to assist users with any questions or concerns related to the KYC process. Contact us at [email protected] for assistance.


The KYC Policy of BetWhale reflects our commitment to maintaining a secure, responsible, and compliant gaming environment. We appreciate the cooperation of our users in adhering to KYC procedures, as it contributes to the overall integrity of our platform.

If you have any questions or concerns about our KYC Policy or the verification process, please contact our support team. Thank you for choosing BetWhale, where responsible gaming and user security are our top priorities.